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About Us In addition to operating in-house Internet and mail order businesses Group55 are a multi-facility service provider. We have worked with many companies from the smallest independent trader to the largest including British Gas and Rentokil Initial providing a variety of services including a telesales call centre, consumer support, secure card order processing and direct product despatch.
Group55 have been trading online since 1999 and are a leading Internet trading company with a reputation for reliable delivery and quality customer service. To ensure your card details are securely managed and processed with the absolute minimum risk to credit card security, all orders through our web sites are processed by SecPay, a world leading online payment service provider.
For our customers who would rather not order on-line, we provide a telesales team that is available to take orders.
Whether this is your first time buying on line, or if you are a regular user of e-commerce sites, we are sure you will find buying from Group55 to be a simple and safe experience.
For more information on Group55 visit our corporate website www.group55.co.uk
Group55 - GRP 55 LTD trading as Group55. |
Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept MasterCard, Visa, Switch and Solo cards. Although there is no reason for you to be concerned about putting your credit card details on this site, should you not wish to do so, you may place an order on-line and we will contact you later to take your card details or give instructions for paying by cheque or postal order. " Invoice with delivery" sales are due for payment on receipt of the goods. This type of sale will only be accepted from business customers using an official order number.
By law you are entitled to a cooling off period of 7 working days beginning on the day you receive the products. During such time you are entitled to cancel the order and return the products (at your own cost and in an unused condition) to us for a full credit.
Use of images: Whilst we make every effort to ensure that the images used on this website are an accurate indication of the goods on offer, they are only an indication. From time to time, manufacturers may make detail changes that do not alter the functionality of the product, in which case the product supplied may vary slightly from that pictured on the website. |
Shipping And Handling At the time of ordering you will be offered the following delivery options depending on your location:
England and Wales,
Scottish postcodes starting with DD, DG, EH, FK, G, KY, ML, TD, AB1-16, AB21-25, AB30, AB39, PA1, PA19, PH1-3, KA1-26, KA29-90
Next Working Day at £6.50 including VAT (£5.53 exc)
Within 5 Working Days at £4.99 including VAT (£4.25 exc)
Orders over £60 inc VAT (£51.06 net) ship free.
Scottish Postcodes starting with IV, KW, HS, ZE, KA27-28, PA20-80, PH4-50, AB31-38, AB40-56,
Northern Ireland (BT) , Isle of Man & Channel Islands, (IM, JE, GU), Eire (BT, D):
Within 5 Working Days at £29.36 including VAT(£24.99 exc)
Orders over £200 inc VAT (£171.21 net) ship free.
WE SHIP ALL OUR PRODUCTS VIA BUSINESS POST/FEDEX AND CAN PROVIDE ALL OUR CUSTOMERS WITH A DELIVERY SERVICE MORE THAN 99.8% RELIABLE WITH REAL TIME ORDER TRACKING.
DESPATCH
We aim to despatch all orders that are received by 2pm on the same day.
Orders received after 2pm will be despatched the following working day.
All orders received after 2pm on Friday and throughout the weekend will be despatched on the following working day. National Holidays in England should not be considered as working days.
DELIVERY
Next Day Deliveries will be delivered the next working day after despatch.
Within 5 Day Deliveries will be delivered within 5 working days from despatch.
All deliveries will usually be made between 8am and 6pm and will require a signature.
Please note that for deliveries purposes Saturday does not constitute a working day, although in some areas parcels may be delivered on Saturday.
In times of high demand on the postal and courier services such as, but not exclusive to, Fathers Day, Valentines Day and Christmas, our standard Within 5 Working Days delivery service may take a little longer to be delivered. During these times we will not credit for late delivery unless the parcel is delivered after the sixth working day from despatch. If our next working day delivery service is not made within our guidelines at any time of the year we will credit the difference between the Next Working Day and Within 5 Working Days delivery charges.
UK DELIVERY ZONES
We will accept online orders to areas with postcode prefixes: GY, ZE, JE, IM, KW, BT, HS and IV and charge our standard rates of postage and packaging, however, we reserve the right to charge an additional rate of carriage at our discretion. If we intend to exercise this option, we will contact you prior to despatch. If you require delivery to one of these addresses we recommend that you place orders with us on weekdays between 9am-5pm over the telephone by calling 08700 42 42 26.
WE DO NOT USE ROYAL MAIL TO SHIP ANY OF OUR PRODUCTS AS IT IS ILLEGAL TO SEND MOST PEST CONTROL PRODUCTS VIA ROYAL MAIL.
All claims for shortages, damaged or wrongly supplied goods must be made within 48 hours of receipt. |
Delivery Schedule We aim to despatch all orders that are received by 2pm on the same day. Orders received after 2pm will be despatched the following working day. All orders received after 2pm on Friday and throughout the week end will be despatched on the following Monday.
Next Day Deliveries will be delivered the next working day after despatch. 1 - 5 Day deliveries will be delivered within 1 - 5 working days from despatch.
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Back Orders If your item is not in stock, we will back order for you. You will be emailed with the option to cancel your order if you would rather not wait.
Should a product that is included within our kits become out of stock we shall replace the unavailable stock item with a suitable alternative product. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. |
Credit Card Security Our Internet credit card processing is administered through SecPay, a world leading online, real-time payment service provider. This means that your card details are securely managed and processed with the absolute minimum risk to credit card security.
In addition, we use Verified by Visa and Mastercard Securecode - the latest and most secure technologies available to day to keep your card details safe and secure. To learn more about these technologies, follow the links below:
Before long, everyone will be using this technology, so sign up today for maximum security, it only takes a few seconds and provides complete peace of mind. |
| Guarantee All our products are sold in accordance with the manufacturers guarantee. Guarantees do not include damage or failure to work, caused by neglect or accidental damage. Should you have any problems with our products or services you can contact the customer services team between 9am - 5pm Monday to Friday on 08700 42 42 26 (National Rate). We will acknowledge and resolve any problem within 5 working days. This does not affect your statutory rights as a consumer. |
Reaching Us Group55
GRP 55 LTD
2 Sherdley Road
Lostock Hall
Preston
PR5 5LP
UK
UK Telephone 01772 310200
International Telephone +44 1772 310200
Office Hours: Mon-Thu, 9am - 5pm; Fri, 9am - 4pm
GRP 55 Ltd trading as Group55
Registered in England & Wales, No. 04613458
VAT Reg No: 807 6287 12 |
Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) .
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will not pass your e-mail address to other trusted traders unless you agree.
The type of information we will collect about you includes: your name, address, phone number , email address credit/debit card details.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
Group55 Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
Returns Policy In accordance with The Consumer Protection (Distance Selling) Regulations 2000 you are entitled to return this product in an as-sold condition within seven working days beginning with the day after the day on which you received the goods, to receive a full refund.
In addition to your standard rights a 45-day money back guarantee is extended on selected products, where indicated on the website. All returned products must be received by us in an as-sold condition. Packaging must include instructions, be complete and undamaged. Any return that does not meet these criteria will be subject to a 15% restocking charge. All postage costs are excluded and remain the responsibility of the customer.
To return a product, simply call our customer services department on 08700 42 42 26 (National Rate) to obtain a returns authorisation number and then return the product to Group 55, 2 Sherdley Road, Lostock Hall, Preston, PR5 5LP.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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